Today’s success of our company and achievement of 22% pharmaceutical market share is the result of efficient management directed to satisfy the needs of our customers. JV “RihPan- GalFarma” LTD is focused on quality of our services since our startup. We provide quality services and care about our customers and other stakeholders’ expectations. Thus, our main objectives derived from quality policy, are focused on:

• Increasing of company’s credibility;
• High degree of accessibility;
• Increasing of customers’ satisfaction;
• High level of competitiveness;
• Services and products range adjustment to the needs of customers;
• Ensuring of prompt and open communication with customers;
• Perception of high quality of provided services.

We are the only pharmaceutical wholesaler in Republic of Moldova having regional subsidiary, which streamlines our logistic services, whose objectives are: no delays in distribution, no complaints from customers, no damages, which in fact is observing of Good Distribution Practice (GDP) requirements. Company’s fleet consists of 40 automobiles, which allow standard delivery time to be 24 hours from the receipt of order in all localities of Moldova. All orders are received online, and medicines evidence is made using the unique system “State Nomenclature of Medicines”.

Warehouses are equipped with latest equipment and facilities: ventilation system and global influx-reflux air conditioning, natural and artificial lighting systems, special non-allergic floor and wall coverings, electric charge and discharge equipment, fridge rooms, storage and handling equipment for special products (SEPARANDA and VENENA), as well software solution, which permits rapid processing of orders and warehouse management, direct and continuous communication being essential in terms of carrying out full scale operations.

Company’s activity combines harmoniously the entire cycle of medicines circulation from manufacturer to consumer, where the important place have the company’s representatives, who establish the long-lasting relationships with our partners, focused on satisfaction of their needs.